Terms of sale and online purchasing procedure

Users who use the services offered by Healthful.it declare that they know and accept these general terms and conditions.

Terms and Conditions of Sale

Owner of Healthful.it’s services

Good Habit srl

Registered office: Via di Monte San Michele 1 73100 Lecce

CF/P.IVA: 05150110756

R.E.A. 345629


About Healthful.it

Healthful.it is an e-commerce site owned by the company Good Habit srl.

Service definition

The service offered by Healthful.it as described in these Terms and within Healthful.it


The natural or legal person using the Service.

Terms and Conditions (or Terms)

These general terms and conditions of service constitute a legally binding agreement between the User and the Owner.

Order Processing Receipt

Indicates the e-mail sent by the Owner upon receipt of the order.

Order Confirmation

Indicates the e-mail that the Owner sends when the products are dispatched confirming that all or part of the products purchased have been dispatched.

Example of withdrawal form

Addressed to Owner [insert full header]: I/We (*) hereby give notice of withdrawal from my/our (*) contract of sale of the following goods/services: (*), Ordered on (*)/received on (*), Name of consumer(s), Address of consumer(s), Date.

Content provided by the User

Users are responsible for their own and third-party content that they share on Healthful.it, by uploading, posting content or by any other means. Users indemnify the Owner from any liability in connection with the unlawful dissemination of third-party content or the use of Healthful.it in a manner contrary to the law. The Owner does not carry out any kind of moderation of the content published by the User or third parties, but undertakes to intervene in response to reports from Users or orders issued by public authorities in relation to content deemed offensive or illegal.

Rights on content provided by Users

The only rights granted to the Owner in relation to content provided by Users are those necessary for the operation and maintenance of Healthful.it

Content provided by third parties

The Owner does not carry out any prior moderation of content or links provided by third parties displayed on Healthful.it The Owner is not responsible for such content and its accessibility.


In order to be able to use the service or any part of it, the User is required to register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accepting the Privacy Policy and these general conditions. The User is responsible for safeguarding his or her access credentials and is liable for any improper use resulting from their omission or insufficient safekeeping.

Purchasing procedure

Each order placed by the User constitutes an offer for the purchase of products. Orders are subject to availability and discretionary acceptance by the Owner. To complete the online purchase procedure, the User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming the order and is subject to the payment of the price, taxes and shipping and handling charges indicated in the Order Summary form. The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order by notifying the User within 5 working days of placing the order, to the email address associated with his purchase, of the possible unavailability of one or more of the products purchased. In this case, the Owner will refund the price of the products and, if all the products purchased are not available, the shipping costs incurred by the User. Users are required to register on Healthful.it by providing their personal data and shipping address. Shipping costs are not included and differ according to destination. Prices are quoted in euros and include VAT. Healthful.it may provide different offers during the course of the year.

Payment Methods

The payment methods available to Users are described on the relevant pages of the site.

Healthful.it uses third-party tools for payment processing and does not in any way come into contact with payment data – such as credit card data – provided by the User.


For each order placed, if Users have expressly requested this by ticking the appropriate box on the order form and have provided the necessary data (valid VAT number or CF number) when registering their Account, the Controller shall issue an invoice for the material shipped, sending it by e-mail to the User to whom the order is addressed. For the details given when the invoice is issued, the information provided by the User at the time of order processing shall apply. No change to the invoice shall be possible at a later date after it has been issued.

Product availability

Prices, descriptions and availability of the products displayed are subject to change without notice. The photos included are adapted in relation to the display instrument and for this reason are merely indicative of the appearance and dimensions of the products, as they may partially differ from the images presented.

Even after the Order Confirmation email has been sent, in the event of the unavailability of certain products due to a lack of supply by the Owner’s manufacturers and/or suppliers or due to other causes that could not be foreseen at the time the order was placed, the Owner will reimburse the User for the price of the products ordered and not available.

Execution of the Order

The Order shall be executed under the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner shall not be liable for damages suffered by the User due to delays in delivery that are not due to circumstances foreseeable by the parties at the time the Order Confirmation is sent.


Deliveries are made during the usual working hours of the appointed couriers, to the address indicated by the User and in the manner specified in the order summary.

Upon delivery of the goods by the courier, the User is obliged to check that the number of packages actually delivered corresponds to the number indicated in the transport document and that the packaging is intact in every part, not damaged, nor compromised by atmospheric events or in any way altered. Upon delivery, the User is also obliged to check the packaging, specifying on the delivery form any anomalies. If the User discovers any obvious damage to the packaging and/or the products contained therein or the mismatch in the number of packages, he/she must immediately notify the damage by placing a written control reservation (specifying the reason for the reservation, e.g. “punctured packaging”, “crushed packaging”, etc.) on the courier’s proof of delivery or promptly inform the Owner. Once the delivery note has been signed, the Customer may not raise any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner.

In the event of failure to collect the material in stock at the carrier’s warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the User when placing the order, the products will be returned to the Owner, who, depending on the User’s wishes, will either refund the price of the products (but not the shipping cost), or make arrangements for the new delivery and the related additional shipping costs. The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage that may occur to the products after delivery to the carrier or for delays in delivery attributable to the carrier. Unless otherwise indicated, Healthful.it can only process orders with delivery within the following countries: Italy, Vatican City, San Marino, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Luxembourg, Malta, Holland, Portugal, Monaco, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

Right of withdrawal

In case of purchase of products or services on Healthful.it, the user has the right to withdraw from the contract without stating any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the owner and designated by the User – acquires physical possession of the goods. In order to exercise the right of withdrawal, the User must inform the Controller of the decision to withdraw using the declaration form at the end of the document.

Effects of withdrawal

If the User withdraws from this agreement, the User shall be reimbursed for all payments he has made to the Controller, including the costs of delivery (with the exception of the additional costs resulting from any choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any event no later than 14 days from the day on which the Controller is informed of the User’s decision to withdraw from this agreement. Such refunds shall be made using the same means of payment used by the User for the purchase. Where this is not possible, the User may agree on a different method of reimbursement. In any case, the User shall not incur any costs as a consequence of such a refund. Refunds may be suspended until receipt of the goods or until the User proves that he has returned the goods, whichever is earlier.

The User shall return the goods and deliver them to the Owner without undue delay and in any event within 14 days from the date on which he communicated his withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods shall be borne by the User. The User is only liable for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The User shall place a copy of the order confirmation email inside the packaging box.

Limitations to the right of withdrawal on products

Damaged or partly used products will not be replaced or refunded. The User must place a copy of the order confirmation email inside the packaging box.

The right of withdrawal does not apply to: custom-made or clearly personalised goods or goods that, by their nature, are liable to deteriorate rapidly (such as fresh foodstuffs), are sealed and not suitable for return for hygienic reasons or are related to the protection of health and have been opened after delivery.

In particular, pursuant to Art. 47(1)(l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other goods intended for current consumption in the household and physically supplied by a trader on frequent and regular rounds to the consumer’s home, residence or workplace.


The consumer is entitled to a guarantee on the conformity of the products and services purchased. Except in the case of food products, the guarantee lasts 24 months from delivery of the goods and the lack of conformity must be notified to the Owner within 2 months of its discovery.

In order to exercise the right of guarantee, the User must send an e-mail to the Controller, compulsorily indicating the order number and an accurate description of the defect (it is advisable to attach photographic material as well).

All elements are essential and will be verified by the Controller before giving a response to the User.

If a conformity defect of the product is ascertained, the User has the right to have the defective product repaired or replaced, if necessary after returning the defective product to the Owner. The User also has the right to request from the Controller an appropriate reduction in the price or the termination of the contract if repair or replacement is impossible or excessively expensive, the Controller has not repaired or replaced the product within a reasonable period of time, which may not be less than 15 days, or if the replacement or repair previously carried out has caused considerable inconvenience to the User. In order to exercise the right of guarantee and for further information in this respect, the User should contact the Controller.

Withdrawal and closure of user accounts

Registered Users may deactivate their Accounts, request their deletion or stop using the Service at any time, either through the Healthful.it interface or by contacting the Owner directly.

The Owner reserves the right to suspend or close the User’s Account at any time and without prior notice in the event of a breach of these terms and conditions.

The Owner reserves the unquestionable right to inhibit at any time and without prior notice the access to Healthful.it, completely or limited to certain functionalities, of the Users’ Accounts for which irregularities in payment, non-payment, image damage on the internet, obscene, vulgar or inappropriate language for the comment and review functions, repeated and continuous unsuccessful order attempts, computer attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner.

Service interruption

The Owner reserves the right to add, remove functionality or features or suspend or discontinue the provision of the Service altogether, either temporarily or permanently. In the event of permanent interruption, the Owner will act as far as possible to enable Users to retrieve their information hosted by the Owner.

Resale Service

Users are not permitted to reproduce, duplicate, copy, sell, resell or exploit any portion of Healthful.it and its Services without the express permission of the Owner.


The User undertakes to indemnify the Owner (as well as any subsidiary or affiliated companies, its representatives, directors, agents, licensees, partners and employees) against any obligation or liability, including any legal costs incurred in defending itself in court, that may arise from damages caused to other Users or third parties, in relation to the content uploaded online, to the violation of the terms of law or the terms of these terms of service.

Permitted use

Users may not:

– Reverse engineer, decompile, disassemble, modify or create derivative works based on Healthful.it or any portion thereof;

– Hacking the computer systems used by Healthful.it or its licensors to protect the content accessible through it;

– Copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by Healthful.it;

– Use any robot, spider, or any other automated device, process or means to access, retrieve, scrape or index any portion of Healthful.it or its content;

– Lease, dismiss or sublicense Healthful.it ;

– Defame, offend, harass, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;

– Disseminating or publishing illegal, obscene, illegitimate, defamatory or inappropriate content;

– Use Healthful.it in any other improper manner that violates these Terms.

Privacy Policy

For information on the use of personal data, Users should refer to Healthful.it’s privacy policy.


All of the Owner’s trademarks, whether figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos appearing in connection with Good Habit srl are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and relevant international treaties.

 Age requirements

Users declare that they are of legal age according to the legislation applicable to them. Minors may only use Healthful.it with the assistance of a parent or guardian. Under no circumstances may minors under the age of 13 use Healthful.it.

Limitations of liability

The Owner, within the limits of the applicable law, shall be liable for damages of contractual and extra-contractual nature to Users or third parties exclusively when these are an immediate and direct consequence, due to intent or gross negligence, of the activity of Good Habit srl.

The User expressly exempts and releases the Application Owner from any liability, to the extent permitted by applicable law, in relation to any damages or claims of any kind and nature of its own and/or any third party including direct, indirect, punitive, incidental, special damages, damages for loss of profits, loss of revenue, loss of data or replacement costs arising out of or in any way connected with this Agreement.

The Owner guarantees the correct storage and quality of the foodstuffs exclusively up to the time of delivery to the place indicated by the User; any liability for the poor condition of the products due to improper storage after the time of delivery is excluded.

Amendments to these Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by posting it on Healthful.it

If you continue to use Healthful.it after the publication of the changes, you accept the new Terms without reservation.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any of the rights or obligations arising from these Terms, provided that the User’s rights hereunder are not affected.

The User may not assign or transfer in any way its rights or obligations under these Terms without the written consent of the Owner.


All communications regarding Good Habit srl should be sent using the contact information provided.


Should any clause of these Terms be found invalid or ineffective, the said clause shall be deleted while the remaining clauses shall not be affected thereby and shall remain effective.

Applicable Law and Jurisdiction

These Terms and all disputes concerning the performance, interpretation and validity of this agreement shall be subject to the law, the jurisdiction of the Italian State and the exclusive competence of the court of the place where the Owner is established. An exception is made for the exclusive jurisdiction of the consumer where the law so provides.


Good Habit srl

Head Office: Via di Monte San Michele 1 73100 Lecce (LE)

CF/P.IVA: 05150110756

R.E.A. 345629